We, at Traventuria, have always had flexible booking conditions, and in these unprecedented times we’ve gone one step further with our COVID-19 refund policy, concerning the hiking holidays booked direct with us. Traventuria is one of the few companies who have offered refunds throughout the coronavirus crisis on suspended trips, so we’re a company you can trust.
For 2021, for peace of mind, we are offering a REFUND GUARANTEE FOR ALL BOOKINGS MADE UP TILL DECEMBER 31ST, 2020 (incl.). So, should you wish to cancel your holiday for whatever reason, you can do so up to 28 days before departure for a refund of the amount you paid (minus 3,5% fee, but not less than 10 Euros per person).
FREE DATE CHANGE FOR ALL BOOKINGS (despite the reservation date): you can transfer your trip free of charge up to 45 days before departure (considering you have paid in full by that time). Bookings may be moved to any alternative available dates of equivalent monetary value or simply pay the difference. Not sure about the new date? No problem. The new travel date should be before the end of 2022, and it can be advised later on.
COVID-19 TERMS & CONDITIONS
We have done our best to make these special conditions simple and clear to all:
1) If Bulgaria closes its borders for passengers, coming from your country, and your travel dates fall into the border closure period
2) If Bulgaria or the country you are coming from requires self-isolation on arrival (either in Bulgaria, or in your country of origin when you go back), and these measures cover your travel dates
3) If we need to cancel a tour due to locally set restrictions
You will be eligible to a refund of the amount you paid, or if you are already in Bulgaria – for the unused part of your booking (minus 3,5% fee, but not less than 10 Euros per person). The monies will be refunded to you within 30 days of receiving a written notice from you on our email firstname.lastname@example.org (incl. your reference number). In relation to the above conditions those, who wish to use their money owed as credit towards a new booking, can do so avoiding the small fee as stated above.
We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus. It is important that you check the small-print about what is covered before purchasing your policy.